Refund policy

Returns

We have a 30-day return policy. You have 30 days after receiving your order to contact us to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with its tags and, where applicable, in its original packaging. Proof of purchase may also be required.

To start a return request, please contact us at kcgostore2026@gmail.com.

Please do not return an item to any address without first receiving our return instructions. Items returned without prior authorization may not be accepted.

If your request is accepted, we will provide you with instructions regarding the return process and, where applicable, the address to which the product should be sent.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, misprinted, or if you received an item different from the one you ordered, please contact us as soon as possible at kcgostore2026@gmail.com.

Please include your order number and photos clearly showing the issue. We will review your request and inform you of the available solution, which may include a replacement or refund when applicable.

Custom Products and Exceptions

Certain items made or customized specifically for the customer may not be eligible for return simply due to a change of mind, except where otherwise required by applicable law.

Damaged, defective, or incorrect items remain eligible for a claim in accordance with the conditions above.

Gift cards are non-returnable, except where required by law.

If you have any questions about whether a product is eligible for return, please contact us before returning the item.

Exchanges

To request an exchange, contact us at kcgostore2026@gmail.com. We will review your request and let you know what options are available.

Do not return the item until you have received our instructions.

European Union

If your order is subject to European Union consumer protection rules, you may have a legal 14-day right to cancel, subject to the exceptions provided under applicable law, including certain customized products or products made to the consumer's specifications.

This policy does not limit any rights you may have under applicable mandatory consumer protection laws.

Refunds

When an item must be returned, we will notify you after we receive and inspect it and let you know whether your refund has been approved.

If the refund is approved, it will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

If you have not received an approved refund after a reasonable amount of time, please contact us at kcgostore2026@gmail.com.

Contact Us

For any questions regarding a return, refund, or issue with your order:

KCGo Store
Email: kcgostore2026@gmail.com